The right people. Our front line is made up of technically-qualified account managers, not commission-motivated sales people. Our staff retention is way above the industry average, and our customers benefit from continuity, better service and a knowledge-based approach.
Easy availability. Our offices are open every day, including weekends, from 8 a.m. to 10 p.m. to process orders and deal with IT-related queries. We are dedicated to service, and this even extends outside standard working hours.
The complete service package. TI technicians install any additional components purchased with servers – such as hard disks, memory and RAID controllers – and DOA check all hardware, before shipping to you. We also configure hardware-level RAID, if required, as a value-added service free of charge.
Director-level involvement. We ensure that all our clients have direct access to a TI Group director to ensure high-level commitment and service consistency.
We keep you in the loop. Customers are contacted by phone or email to ensure that they are aware of delivery tracking and receipt of orders. This enables us to identify and rectify problems as quickly as possible.